To complete your return, we do require a receipt or proof of purchase. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this, and you still have not received your refund yet, please contact us at support wallflower .com.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may return new, unworn merchandise within 30 days of delivery for a full refund. If you did not create an account upon checkout, please click forgot password and enter your email.
*Once you submit your request, you will be notified via email with further details from us including the address of where to send back your merchandise. If you have any questions please Contact Us with your order number and details about the product you would like to return.
We will respond quickly with instructions for how to return items from your order. Please allow 2-4 weeks to receive a refund back to the original form of payment.
We recommend that you return all items via a traceable carrier such as FedEx, UPS, or USPS. We ask that you follow the return policy to send back the merchandise and place a NEW order on our website.
Please note, Express shipping is not available for PO BOX addresses, Hawaii, Puerto Rico and Alaska. If the Stove Monitor is offline or waiting for setup, the connection LED will light up red.
If this happens, please try to configure the Stove Monitor using the Add New Device button in the Wallflower App. Using the Wi-Fi settings, look for an access point labelled wallflower XXX”, where XXX is the last few digits of your serial number.
This setting will prevent successful setup of your Wallflower Stove Monitor. The Wallflower Stove Monitor only supports one connection at a time during setup.
As a first step if you have trouble completing setup please ensure you have location and storage permissions turned on for the Wallflower App. Once setup is complete and the Stove Monitor saves your Wi-Fi credentials, this is no longer an issue.
For Android Users: If you cannot complete setup, please ensure that you turn off the setting to automatically connect to mobile data so that you can connect your phone to the Stove Monitor access point (you can turn it back on after you complete setup). Your Wallflower Stove Monitor may have difficulty connecting to your router depending on factors like distance, number of walls, home construction, and any obstacles.
The stove itself presents a large barrier to Wi-Fi signals, so you may have difficulty even if your connection is usually good. Please make sure your mobile device has an internet connection before commencing setup.
You’ll need to connect to the Stove Monitor access point during setup, but the app will need to communicate with Wallflower’s network at the start to validate your account. Some customers report challenges with using Android to complete setup, this is usually caused by either the Android device or operating system software conflicting with the Wallflower setup process.
If you continue to experience issues where the Wallflower App will not proceed to the setup step where you must choose your SSID (Network Name) and input your Wi-Fi password, we recommend completing setup using an iPhone or iPad. You can use your personal Wallflower App username and password credentials to set up your device using a family member’s or friend’s iPhone or iPad, then when you log in to the Wallflower App on your Android device, you will see your stove set up and connected to the internet.
Please check the Stove Monitoring section of the settings page in the Wallflower App, to make sure that your notifications are enabled. Here you can choose what events will cause notifications to be sent to your phone, or sounds to be played on your Stove Monitor.
Please check that your device is connected to the internet Try rebooting the Stove Monitor (cycle your circuit breaker) Please check your OS settings for the Wallflower App and make sure notifications are allowed. If the device you wish to connect to have not yet been set up, you can use the +ADD A NEW WALLFLOWER link on the main account page to set it up.
They’ll need to go to the settings page of the Wallflower App, and press “+INVITE FAMILY MEMBER” You’ll need to go to the settings page of the Wallflower App, and press “+INVITE FAMILY MEMBER” and enter their email address.
If you do not wish to use this feature, you can turn it off in the Stove Monitoring section of the settings in the Wallflower App. Wallflower will not be able to monitor your stove or communicate with your mobile devices when the power is out.
Learn how to use and get the most out of your Bath & Body Works Wallflowers by following our recommended safety and product usage tips! Though thoroughly tested and completely safe to use, Wallflowers refills contain fragrance oils that may damage finished surfaces and some plastics, so always keep a 12-inch clearance above your plug to prevent damage to surrounding surfaces.
That’s on the inside of the diffuser and needs to be cleaned off before we put a new wallflower bulb on. To clean it, you’ll need some rubbing alcohol and cotton swabs.
Starting from the under side, push the cotton swab through the hole and clean the underside of the grates. Once you flip it over and wipe the wax from the top, then push the swab through the holes and swirl it around to clean in between.
Once it’s all clean, you can put on a new wallflower bulb and plug it back in. It may seem silly to do this when you can just go out and buy another, but I fell in love with the style of mine and want to keep it running great as long as I can.
How many of you love to use those Wallflower Bulbs from Bath and Body works, but you hate it when they discontinue your favorite scent? I still prefer my diffuser method but for those that are stuck on the plug- in’s, I have found a solution for you.
I love being able to choose my own scents and know exactly what is going in to my house and what my family will be breathing in. If you’re going to use essential oils you will just need to choose your favorite scent.
Begin by taking your empty bulb and your pliers (I used needle nose or a knife) and running it along the plastic edge of the top of the bulb where the wick is. Wash the wick with warm water and squeeze out any access and blot with a paper towel.
Now you can feel great about using your plugins with chemical free fragrances. Some of my favorite essential oils are orange, citrus fresh, lime and a combination of Thieves and Lemon to cleanse my house.
This natural dog shampoo is to get your pet squeaky clean without all the harsh chemicals. I have a strategy for getting even more out of Bath & Body Works sale prices, and I’ve been using it for years.
Psst: Don’t miss a single Bath and Body Works Sale with our free KCL App! Every year, you can find insanely low prices on Bath & Body Works candles on the first Saturday in December.
Here are a few rules for using coupons at Bath & Body Works in order to get massive savings: Sign up for Bath & Body Works emails here, and you’ll receive a couple new coupons every month.
“Stacking” is a term we use for combining multiple coupons together with sales in order to get an even bigger discount. To make it slightly more confusing, Bath & Body Works will actually break their own rule and allow coupon stacking in two different situations.
Keep reading, and I’ll tell you all about those two exceptions, so you can take advantage of every opportunity to stack coupons! Black Friday is one exception to the “no stacking coupons” rule at Bath & Body Works.
You can use these together in a single transaction as long as they’re valid during the same time frame. Call customer service (800) 756-5005 and ask them to add you to the mailing list. It generally takes 60-90 days to get your first snail-mail coupons, but if you can channel all the patience, it’ll be worth it.
But Bath & Body Works offers a free shipping trick you can use if you absolutely must shop online. A few times a month, you’ll get an email with a Bath & Body Works free shipping promo code.
For example, Bath & Body Works’ Gift coupon in August 2020 (click here) came in the form of the promo code: HARVEST, which you could apply after adding any merchandise to your cart and get a gift automatically added to your purchase. Then I found out I can bring my burned-out Wallflower plug back to the store and exchange it for a new one anytime for free.
Bath & Body Works’ Semi-Annual Sale (click here) runs in winter and spring. Also, Bath & Body Works doesn’t do traditional seasonal clearance markdowns.
When the Semi-Annual Sale starts, employees roll out that box of Sweater Weather candles, half a box of Sweet Cinnamon Pumpkin hand soap, and 53 Fresh Balsam Wallflowers refills they have on hand. Bath & Body Works offers a 14-day price adjustment period.
Stack multiple coupons for a single Aromatherapy product on Black Friday. Like most places, Bath & Body Works prints their manufacturing dates in code, but with a little know-how, you can learn to decipher them.
Hand soap: $2.50 or less Body lotion: $3.00 or less Shower gel: $5.00 or fewer Wallflowers: $3.00 or fewer Candles: $8.95 or less Bath & Body Works tracks your shopping habits in their system and offers rewards in the form of better coupons, unique to you.
For example, here are two mailers from the same time period: the one on the left has better coupons because the recipient shops Bath & Body Works at least twice a year. Plus, if you’re a frequent shopper, and you tend to buy body care, you’ll get more coupons for lotion and shower gel.
If you tend to buy home fragrance, you’ll get more coupons for Wallflower refills and candles. Make sure you’re giving the cashier your phone number every time you shop, or sign in if you’re buying online, so you get credit for the money you spend.
My Bath & Body Works rewards program (click here) is technically only available in California, Georgia, Illinois, Indiana, Missouri, North Carolina, Ohio, South Carolina and Virginia, but for the most part, anyone can join and earn points now. You can ’t redeem points in store if you don’t live in one of these states, so you’ll need to call customer service to redeem your rewards, and they’ll ship your free item to your house.
You’ll save an average of 4% when you buy a discounted Bath & Body Works gift card through Raise.com. The timing is perfect because you can turn around and use your discounted gift card during the Semi-Annual Sale.
PRO TIP: If you strike out on a high-value gift card, use Gotta to check out, and you can save 5%. While you can use your Angel credit card at Bath & Body Works, you don’t earn Angel points, and you can ’t use Victoria’s Secret gift cards at Bath & Body Works.
Bath & Body Works has a little corner of their website dedicated to the oldies but goodies. Just search for Bath & Body Works retired fragrances (click here) and you’ll find the scents you’re craving.