The biggest highlights of ZenVPN’s service include strong encryption, user-friendly location selection, and a helpful customer support team. Downsides of this VPN include slow speeds, inability to access popular streaming content, and a misleading logging policy.
The Zen VPN website boldly claims that the VPN can be used to access geo-restricted streaming content around the world, including Netflix and Hulu. Zen VPN was caught by the Netflix VPN ban on every server that we tested.
We also had trouble streaming content on Hulu, Amazon Prime Video, and BBC player. It’s disappointing, but Netflix and BBC player in particular impose some of the toughest blocks around, which smaller providers like Zen VPN just can’t compete with.
Before connecting to ZenVPN’s server network, we started out with a download speed of 66 Mbps. Even though the VPN does a good job protecting your privacy with strong encryption, it does not have an automatic kill switch.
This means that if your VPN connection were to suddenly drop, your tormenting activity could be exposed to your ISP. But the VPN was leaking a different DNS IP address located in Belgium.
Luckily, our real location and IP address weren’t leaked, so the VPN was effectively hiding our identity and protecting our privacy. Zen VPN has a tendency to leak multiple DNS addresses, which is a giveaway that you’re using a VPN.
Overall, it’s usually a bad sign to see that a VPN collects your real IP address, and we don’t like the sound of ZenVPN’s “algorithmic rule-based traffic management” practices. ZenVPN’s two types of paid subscription plans come with the same features and differ only in their data transfer limit.
You can take advantage of a 7-day free trial to test out the premium service, and a 30-day, money-back guarantee on all subscriptions. Both the standard and the unlimited plans are more expensive than many other VPNs on the market that offer more advanced features and performance.
Yes, Zen VPN offers a free version, which includes the same features as the paid plans. Zen VPN is compatible with Windows, macOS, Android, iOS, and Linux devices.
One nice feature is that Zen VPN allows unlimited simultaneous device connections with a single subscription, although the data limits still apply. ZenVPN’s customer service team can only be reached via an email ticket request system.
When we ran into some installation issues and reached out, we received a response within 24 hours. In the future, we would like to see 24/7 live chat support, as well as the addition of some troubleshooting resources on the website.
Zen VPN has no native client, which isn’t uncommon for smaller vendors that are just starting out. You can download a free third-party OpenVPN bundled with the VPN configuration file straight from the Zen VPN website.
The interactive server map on the Zen VPN website is a great feature. Underneath the list of countries is a world map that displays all Zen VPN server locations, including your current one.
The main downside of ZenVPN’s user experience is its lack of advanced settings. Unlike many of its competitors, this VPN doesn’t have any options to change your connection or interface settings.
Although Zen VPN has some positive features, it fell short in multiple areas. Its inability to unblock streaming sites, including Netflix and BBC player, is one huge disadvantage.
If you’re looking for a vendor that can give you access to Netflix, and deliver fast, high-quality streaming, check out our top picks. The lack of native app, slow speeds, inability to access streaming content, and data collection practices are big downsides, especially for the price point.
Zen VPN works with manual configurations, which aren’t quite as straightforward to set up and use as a streamlined native app. Once you have an OpenVPN client, all you have to do is download the Zen VPN configuration file from the VPN’s website.
You also have the option of downloading a bundle that includes an OpenVPN client and the Zen VPN configuration file together. While we would have preferred to see an option for live chat support, we had a very pleasant experience with the customer service team.
Zen VPN is easy to use and offers friendly, helpful customer service, but the VPN also fell short in a lot of areas. It suffers from very slow network speeds and is unable to access popular streaming content.
Good network location coverage Tormenting is supported No logs recorded Lower than average encryption Free trial Chance to win a subscription every week Get started with Zen VPN now At the moment, Zen VPN is a half-baked product with a lack of features and flaws.
I usually don’t like ridiculing VPN service, but when you’re reviewing a product like Zen VPN, you just can’t help it. To be honest, I feel like Zen VPN is like that homemade cake that’s baked on the outside but is still mushy and uncooked on the inside.
Other than their questionable logging policy, Zen VPN lacks one important feature. In comparison, Surf shark which is a lot cheaper does come with a Kill Switch feature.
I rigorously tested this service and didn’t come across any form of IP, DNS or WebRTC leaks. Next, I checked for DNS leaks and Zen VPN passed this test too without any issues.
Check out the screenshot below, and you’ll see that the DNS server I’m connected to is also from the Netherlands. Even after conducting multiple tests, Zen VPN showed no signs of obvious leaks.
Based on the test results, ZenVPN’s Windows app contained 3 hidden trackers. If we talk about servers, Zen VPN doesn’t actually mention the exact number on its website.
I’m guessing this is because Zen VPN doesn’t have a lot of servers to offer in the first place. Although P2P compatible, but with so few servers, I managed to get terrible speeds while downloading torrents.
I’m surprised as to why a VPN provider wouldn’t choose to cover this on its website. I performed the speed test using my 25 Mbps Internet connection and the results really disappointed me.
Even after conducting multiple tests, I only managed to get 4.32 Mbps downloading speeds. I also tried unblocking Hulu, BBC player and Amazon Prime and Zen VPN failed miserably.
As far as the compatibility goes, Zen VPN claims to support most platforms like Windows, Android, macOS, iOS, and Linux. However, good luck finding apps except for Windows and Android, which by the way are also not downloadable from their website.
If you wish to install Zen VPN on devices other than Windows and Android, you’ll have to use manual configuration files. This is seriously disappointing considering that pretty much every VPN nowadays offer dedicated apps for different devices.
When a service such as Zen VPN lacks so many basic features, you’d at least expect it to be cheap right? Unlike other VPNs, Zen VPN only offers 5 GB data transfer limit.
Zen VPN free trial comes with a 250 MB daily traffic limit. However, judging by the fact that there’s no live chat support, I can only imagine how frustrating getting a refund would be.
It’s logging policy is sketchy, and I even found 3 hidden trackers in its app. Despite costing so much, Zen VPN only offers a Contact Usage and a simple Help page.
FeaturesPureVPN Zen VPN Price $3.33/mo $4.16/mo Servers2000+ in 140 Countries29 LocationsCompatibilityAll Devices Windows, macOS, Linux, Android & iOSJurisdictionHong KongCyprusLogging PolicyZero Housekeeps LogsCustomer Supportive Chat & Email Supported Center & Contact Trust Pilot Score4.8 N/AWebsite Pure VPN Zen VPN It’s a poorly built VPN app with no features at all that’s also riddled with malware.
Aside from that, Zen VPN is also excruciatingly slow, doesn’t work with Netflix or tormenting and also keeps logs. Overall, for being a half-baked product, I’ve rated it 2.5/5.0 stars in this Zen VPN review.