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Best Western Hotel Zen Quito Telefono

author
Bob Roberts
• Sunday, 15 November, 2020
• 20 min read

#33 of 173 hotels in Quito Ideal balance between productivity and relaxation. All our junior suites and rooms have a comfortable work area.

zen hotel yasothon
(Source: www.facebook.com)

Contents

Our butlers are available to ensure that your stay is comfortable, enjoyable and fun. Start your day enjoying a breakfast buffet, included in your room rate.

Top room amenities include a minibar, a flat screen TV, and blackout curtains. Conveniently located restaurants include The rib Co., La Burgess, and Voilà Bistro Hardin.

Yes, it conveniently offers a business center, meeting rooms, and conference facilities. The staff speaks multiple languages, including English, Spanish, and Portuguese.

Check in was quick and friendly, with the receptionist providing a map and lots of information about the center of Quito. I was offered water, coffee or coca tea on arrival.

The rooms have wooden flooring, and there is plenty of wardrobe space with iron and ironing board, room safe, and space for luggage on a stand. There was an alarm clock, desk and table, and the secure Wi-Fi was reliable.

Note that there is no air conditioning, but the windows open, and it never felt too hot. Try to get a high floor as the hotel is on a main road.

There is a supermarket literally just over the road from the hotel which is really handy. The hotel has a number of friendly and reliable taxi drivers on their files, and they can arrange a trip to Mitt ad del Munro for $40 and Quito airport for $25.

Even with my limited diet (no gluten, meat or dairy), I found plenty to eat. There was even a green “detox juice” with veggies & pineapple that was delicious.

When I made the reservation, they gave the option to add a taxi to and from the airport, which I did, and the price was very reasonable, plus the driver was very nice and also safe (not speedy and tailgating, which some do). Everyone who worked at the hotel was super nice, and the front desk staff spoke excellent English (my Spanish is not great), and helped me find a good bus tour and local restaurant.

The only negative was a perfume smell that was strong throughout the hotel (probably some kind of “air freshener”. I was also happy that they had 2 computers I could use to check email and print my boarding passes.

BWHotelZen1, Garnet at BestWesternHotelZen, responded to this review Dear @DanaD-2020CA, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

BWHotelZen1, Garnet at BestWesternHotelZen, responded to this review Dear LitteMsJulie, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Unfortunately, we do not have an A / C system, many of the hotels in Quito and depending on their category do not have A / C, we are very sorry for this inconvenience We hope to see you soon, thanks a lot for your comments, Sincerely, Erik Reyes Hotel Manager BWHotelZen1, Garnet at BestWesternHotelZen, responded to this review Dear Kit151, Thank you for completing the survey regarding your recent stay at our property.

Comfortable, specious room with an amazing view of the city. Delicious breakfast, and centrally located, walked to lunch to a cute place nearby.

BWHotelZen1, Garnet at BestWesternHotelZen, responded to this review Dear Betty, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Sincerely, Erik Reyes Hotel Manager Our family of three had a wonderful stay for almost a week at BY Hotel Zen where our top floor rear room was beautifully appointed, clean comfortable and quiet.

Full, delicious breakfasts every day got us started and great front desk support and associated tour guide Anglo led us to the best of Quito ! BWHotelZen1, Garnet at BestWesternHotelZen, responded to this review Dear Catherine, Thank you for completing the survey regarding your recent stay at our property.

While it might not be the prettiest hotel on the outside, once you walk through the doors, you will be pleasantly surprised. There is tremendous value for the price you pay if you were staying in a more expensive hotel.

BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Guest Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Your comments push us to do our best effort every day, on behalf of all staff we appreciate your preference and have allowed us to serve you. This hotel is in the heart of Old Town, everything is up to date and modern, the service is outstanding, complimentary breakfast hearty with a variety of items both warm and cold.

BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Alfred Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We appreciate your comments with push us to do our best effort every day, on behalf of all staff we thank to you for your preference and have allowed us to serve you. Very nicely maintained hotel with all the modern touches, Room was extremely nice with a view of the mountains.

Most light in hotel where motion sensor operated. Best of all hotel staff were extremely attentive and super friendly and helpful with directions.

Hotel also held my luggage after my checkout as my flight did not fly out till later, Hotelier made me feel extremely welcome and made my visit to Quito very easy. BWHotelZen1, Garnet at BestWesternHotelZen, responded to this review Dear Rizzodarat, Thank you for completing the survey regarding your recent stay at our property.

Our passports were pick pocketed right before arriving at the BestWesternHotelZen (on a local city bus). Both Cristhian and Rene, who worked the front desk, were extremely helpful in assisting us during this distressing time.

BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Figure, We really appreciate your visit, and we were very glad you solved your passports problem. On behalf of the management and staff of the BestWesternHotelZenQuito we want to thank you very much for your fabulous comment.

By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests. This is a renovated building with modern comfortable rooms and nice beds.

This is a hotel for a short visit and excellent for business travel. BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Villarreal, Thank you for completing the qualification regarding your recent stay at our property.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the review in TripAdvisor and for your good qualification.

Sincerely, Veronica Guerrero Administrator BESTWESTERNHOTELZEN 70207 Property Great place with collective bus stops outside the hotel, peacefully at night.

The breakfast is a “jackpot” a variety of fruits breads ceviche coffee soups cheese. BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear armandovelasquez, Thank you for completing the qualification regarding your recent stay at our property and for your nice review at TripAdvisor.

Across the street is a nice coffee shop with homemade Unitas, tamales and other delicious dishes. It was a pleasure to have your visit, and it is very glad to know that you enjoyed your stay with us.

By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests. As a BY reward member I have stayed at many Best Westerns in Canada and US and this was a great one.

We had a huge room overlooking the city (upgraded due to being a member) and the staff were fantastic. We were close to a restaurant area, 10 minutes taxi ride away from the historic area and chose to walk home (4-5 km) as we are walkers.

BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Katie W., It was a real pleasure to have a BY Rewards member so happy and delighted with our service. On behalf of the management and staff of the BestWesternHotelZenQuito we thank you very much for your fabulous comment.

By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests. We spent totally 3 nights in BY Zen hotel.

The rooms are very clean and comfortable, whereas it could be quite noisy due to the traffic on the road in front of the hotel. All the staff is very kind, helpful and client oriented.

A special thank and hug to Natalia and Angel who made our stay just wonderful! BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Minine22, Thank you for completing the qualification regarding your recent stay at our property.

On behalf of the management and staff of the BestWesternHotelZenQuito we want to thank you very much for your fabulous comment. By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests.

Rooms with all the services' internet good speed inside all the furniture looks like new. BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear diegoaperezs, Thank you for completing the survey regarding your recent stay at our property.

At Best Western we care a lot about the satisfaction of our customers, and we think it is very important to know your opinion about us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

My room was very clean and modern with a floor-to-ceiling window that had a fantastic view! The ladies at the front desk were very helpful with booking tours.

One of the stops for the hop-on, hop-off bus is a short cab ride or walk from the hotel. A staff member helped me order dinner one time from the delivery menu and a security guard escorted the delivery guy to my room to give me my food.

A security guard was always present at the lobby door which made me feel safe. Jose, the hotel's driver, gave me a ride to and from the airport.

He was friendly and professional, telling me interesting facts about the city in Spanish and pointing out different sights during the ride. By indicating what you liked about our hotel, you help us to improve even more our quality of service for you as well for future guests.

BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Guests, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Yes some “white” street noise, but no barking dogs, roosters, or car alarms. Bring earplugs or play “rain sound” app on your phone.

BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear O4896VDdonaldb, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Katrina W., Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Previously I had stayed on the other side, which I recommend asking for. Somehow the set up of the rooms on that side feels better, might be fend shoo or something.

My fellow guests on that floor were also extremely noisy late into the night then, on my second stay. Next time, not edible in my opinion, and I was stuck with just coffee and fruit.

I got an airport pickup from them on my arrival in Quito and everything went smoothly with that. So, worth it for the sake of someone being there to receive you and knowing exactly where to take you etc (I arranged this by calling the hotel).

BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear kisti335, Thank you for completing the survey regarding your recent stay at our property. We will keep your comments in mind IR order to improve our quality of service.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The rooms were very comfortable, except noise from busy 6 DE December street.

Breakfast (included) was good, with fruit, eggs, meat, coffee, juice. The hotel is withing walking distance of restaurants and entertainment to the north.

Large La Carolina park is also nearby. BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Frank1128, Thank you for completing the survey regarding your recent stay at our property.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. They helped us make plans for dinner, walks close to the hotel and a driver for going to naval and Cotacachi.

We will be returning again in a week as we close out our Ecuador experience back where we started in Quito. By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests.

Despite being a 4-star hotel, our goal is always to provide excellent service and exceed the expectations of our guests with a 5-star hotel service or better. The only reason I picked it was because I had Best Western points” for a free night, which I actually didn't redeem because of my early and very tired check-in.

Daniel at the front desk helped me plan 2 different tours and had advice for self-guided walks around the hotel, but the entire staff was exceptional, from front desk and doorman to housekeeping and the breakfast staff. The complimentary breakfast had enough different choices each day and even if there was something I didn't care for, I could find something to eat and enjoy, as well as eggs being offered every morning.

The room was great I had a great view, ask for room 901 or 902, the bed was comfortable, and the shower was superb, including the soap and amenities. There wasn't an air-conditioner which would've been nice for about an hour or two in the afternoon and there was road noise that would have quieted by closing the windows, but it really wasn't that bad.

I sound like I'm nit-picking, but I feel like I have to find something negative to comment on, and it is not easy with Hotel Zen. I would stay here every time I go to Quito, even if the hotel was in disrepair, just for the staff.

I worked in hotels and resorts and I know how hard it is to train and staff any business especially a hotel with a lot of varied travelers BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Sasquatch S., On behalf of the management and staff of the BestWesternHotelZenQuito we want to thank you very much for your visit and for the fabulous comment.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please do not hesitate to contact me at administracion@suiteszen.com.

We arrived at the airport after 3+ weeks traveling, low on cash, speaking no Spanish, and thinking the Hotel was meeting us with a shuttle pick up. When a taxi driver with a sign showing Best Western came up to us, we thought he was our ride.

As we traveled into town we began thinking we were in the wrong car. BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Ann M., Thank you for completing the survey regarding your recent stay at our property.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Traveleugene, It was a pleasure to have you as our guest.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We had a newborn with us and the hotel supplied a pack and play for the baby to sleep in.

BWHotelZen1, Manager at BestWesternHotelZen, responded to this review Dear Mr. Felipe B., Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

This is centrally placed and close to lots of great bars and restaurants. Rooms are big with good bathrooms but lots of niggles.

Or the hole in the wall where the cables for power and TV lead through to the room next door. BWHotelZen1, Front Office Manager at BestWesternHotelZen, responded to this review Dear David, Thank you for completing the survey regarding your recent stay at our property.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for any inconvenience in your room, we will double-check this issues and proceed with the necessary amendments to prevent future complaints with our valuable guests.

The best economic hotel I've ever stayed, staff was super professional and helpful! 295nicolasn, Manager at BestWesternHotelZen, responded to this review Dear Mike M, Thank you for completing the survey regarding your recent stay at our property.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Great choice in Quito ; clean and large room and well lit; central location and close to good restaurants and the historical center.

295nicolasn, Manager at BestWesternHotelZen, responded to this review Dear Gerson M., Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

The hotel is beautiful being simple, Zen Japanese in its furnishings. We really appreciated it's small carbon footprint and the big hearts of the employees.

295nicolasn, Manager at BESTWESTERNHotelZen, responded to this review Dear FL-Jan, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If I can be of assistance in the future, please don't hesitate to contact me at administracion@suiteszen.com. Upon arrival the hotel was able to book us a shuttle to the airport the next morning.

The location is central to many restaurants/bars and there is also a large grocery store across the street. 295nicolasn, Manager at BESTWESTERNHotelZen, responded to this review Dear Guest, Thank you for completing the survey regarding your recent stay at our property.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at administracion@suiteszen.com Thank you again for taking the time to complete the survey.

I was on the top floor of the Hotel, the views are simply great, good, clean hotel with excellent staff who are always ready to help you. The Hotel is in the center of the city overlooking a shopping mall.

295nicolasn, Manager at BESTWESTERNHotelZen, responded to this review Dear Pusher R, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If I can be of assistance in the future, please don't hesitate to contact me at administracion@suiteszen.com Thank you again for taking the time to complete the survey. Hotel is recently going to have 1 year, so rooms are in perfect condition.

They do have some agreement with some restaurants, so I just called to reception, and they delivered my food to my room. 295nicolasn, Manager at BESTWESTERNHotelZen, responded to this review Dear Rita G, Thank you for completing the survey regarding your recent stay at our property.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The only negative is the street noise can be a problem in some rooms.

295nicolasn, Manager at BESTWESTERNHotelZen, responded to this review Dear CSU, Thank you for choosing BestWesternHotelZen Suites and for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

295nicolasn, Manager at BESTWESTERNHotelZen, responded to this review Dear guest, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

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