Woodland Park Zoo has been working closely with state and county health authorities to develop a new guest experience that meets Washington state guidance for safe reopening. Read on for more information about social distancing, crowd management, facial coverings, enhanced cleaning and sanitization, and other measures we are instituting for the health and safety of people and animals alike.
For information and resources about COVID-19, please visit the Center for Disease Control and Prevention at www.cdc.gov. Woodland Park Zoo is a science-based organization and will require face coverings be worn by staff and guests aged 5 years and older for the health and safety of all humans and animals at the zoo.
All guests over the age of 5 are required to wear a face covering at entry and during the duration of their visit. We highly encourage and recommend guests ages 3 – 5 to wear a face covering during their visit.
Guest ages 0 – 2 should not wear a face covering according to public health recommendations. To assist guests who are unable to wear a mask due to medical reasons or who rely on facial expressions, lip-reading or are hindered in communicating with facial coverings, clear plastic face shields will be made available at entry.
Staff in Guest Services (front entrance) and Security will also have access to clear face masks/Alex covers to facilitate communication. This includes safely spaced outdoor eating areas at 1899 Grove and Gather + Graze Café.
Guests may also eat on the North Meadow by socially distancing from other picnicking groups, or may stop to eat or snack at a bench or picnic table if able to maintain social distance. We offer a free plastic face shield as reasonable accommodation to any guest unable to wear a cloth face covering during standard zoo hours.
In 2021, we will offer quarterly dates with reserved hours for guests with a disability that prevents them from wearing a mask. This new accommodation has been made possible in consultation with the Arc of King County and other inclusion leaders in the community.
Handwashing will be available in restrooms including soap, water and paper towels and/or air dryers. Restrooms will receive increased cleaning and attendance from staff throughout the day.
In places where lines may form, such as the entrance or food service locations, the ground will be marked to assist with spacing. Zoo staff will be present on paths and at various exhibits to help with questions and the flow of traffic.
If you need help remembering how far six feet is, you can imagine an adult tapir, from tail to snout, or our boa, Ana hi, stretched all the way out! Health reminders posted at the zoo will reinforce that any guest feeling ill should plan to visit another time.
As a health and safety measure, and in alignment with guidance from the Governor’s office and King County health officials, Woodland Park Zoo will participate in contact tracing to allow for notification if a guest may have been potentially exposed to COVID-19. Guests who purchase tickets online and members who reserve a visit will have their information retained for this purpose.
Contact information will be collected on a voluntary basis from guests who purchase tickets at the gate. The information will only be shared with public health officials if you are exposed and health officials will then contact you to explain the risk, answer your questions and provide resources.
For the wellbeing of all, Woodland Park Zoo staff have increased health and safety measures. These measures include increased cleaning and sanitation of public areas and staff work spaces; protocols for social distancing and handwashing; wearing face coverings or masks when interacting with people or animals; utilizing plastic or glass partitions where possible for guest and staff safety; and maintaining work-from-home for office-based employees to limit up-close contact in enclosed office spaces.
Additionally, all staff are required to participate in a customized health and safety training before receiving authorization to return to work. Some animal viewing areas may be closed, and some may be open to a limited number of guests at any one time.
All guests including members must reserve a designated entry time to visit the zoo. This is important so that we can manage the total number of guests inside the zoo and assure safe social distancing.
Once inside, you are welcome to enjoy your visit and exit prior to the zoo’s 6:00 p.m. closing time. Due to the nature of the Microsoft Prime program and Flash and Gold cards, tickets must be purchased at the zoo to receive this discount.
In alignment with social distancing protocol and guidelines from health and government officials, the zoo is currently unable to accommodate large groups and/or group sales. You may enter the zoo up to 1 hour after the time listed on your ticket or reservation.
In order to maintain social distancing, we ask that guests do not arrive earlier than 5 minutes prior to their entry time. At this time only the zoo’s West Entrance is in operation at 5500 Whitney Ave N, Seattle WA 98103.
In the event of a late arrival, we will assign you the next available entry time. Please note, receipts are required and are honored within 30 days of the visit date.
Starting Tuesday, December 1, 2020, all of our dining options at the zoo will be going cashless for the safety of our guests and staff. The one-to-one aide will receive complimentary access that does not need to be arranged in advance.
Please make note of your license plate number to ensure your car is recorded as “paid.” Signs will be posted to assist guests navigating your way to the West Entrance (near penguins).
The West Entrance will be open to guests and ADA parking spots in all nearby lots will be available. The South Entrance to the zoo will be closed, and while ADA parking spots will continue to be available in the Hippo Parking Lot adjacent to the South Entrance, those spots will not have direct access to the zoo.
Guests and members should avoid arriving earlier than 5 minutes prior to their entry time. Guests will be asked to follow the signs and visit the zoo using a 1-way path around the main loop.
The revised map is available at zoo .org/maps and on the Woodland Park Zoo app, available for free in the App Store for iPhones and in Google Play for Android. This includes Family Farm, Zoomazium, the Tropical Rain Forest, the Historic Carousel, Billabong Station, Bug World, Molar’s Butterfly Garden, the marsh, all playgrounds and the mother’s/nursing rooms.
High-touch closures will include vending machines, face painting, kiosks, drinking fountains, water refilling stations and similar surfaces. Additional indoor and outdoor spaces may be closed to promote social distancing as needed.
Keeper talks and other programs will not take place at the zoo at this time, but we invite you to follow us on social media to enjoy one of many virtual keeper talks and special video presentations prior to your visit. To limit hand-held touching of shared items, sensory tools and toys will not be available to borrow from Guest Services at this time.
Wild Cup coffee cart near the Education Center and Across from the African Village. Starting Tuesday, December 1, 2020, all of our dining options at the zoo will be going cashless for the safety of our guests and staff.
ZooS tore will be open daily at the West Entrance near penguins during regular zoo hours. ZooS tore operates at <25% capacity and complies with all Washington state safety guidelines for retail spaces.
Guests are asked to maintain at least six feet of social distance from others while browsing and shopping. The ZooS tore location at the South Entrance will be closed daily at this time.
Mobility equipment including wheelchairs and CV scooters will be available to rent at the Guest Services locations inside the West Entrance and near the ZooS tore at the South Entrance. You may enter your promo code during the “Order Confirmation” step of the purchasing process.
You may also look up your order on the website if you have your Confirmation Number, Email Address and last four digits of the credit card used for the transaction. For ticket purchases, you don’t need to create an account, you may check out as guest.
Any updates or changes made on this account will not affect your information for membership, email subscriptions, mailings, etc. Space in the Accessible Reserved section is available for ADA patrons and up to three ticketed companions.
Concerts are presented on a grass, park-like setting and ground can be uneven in places. The entrance line for Persons with Disabilities into the concert venue is located inside the zoo in the West Plaza.
ADA tickets will be required to access the specially marked section. ADA ticket holders may access the North Meadow at the main entrance of the concert venue any time after 4:30 p.m. when gates open.
Please enter the concert venue in the same line with the public. If you require a high-backed chair and prefer not to sit in the ADA reserved section, it may be requested of you to relocate near the perimeter of the concert venue.
Only service dogs as defined by the Americans with Disabilities Act are allowed on zoo grounds. Please make sure you mention that you are here with a service dog to our entrance staff.
Don’t forget, you can view your place in line or cancel your request at any time until your order is fulfilled. Sellers: If you would like to sell your tickets to a sold out show to another fan, Late is now issuing instant offers.
Only credit cards are accepted for online ticket purchases (Visa, Mastercard, American Express and Discover). Cash, credit cards and checks are accepted at zoo gates.
For sold out shows, Late provides a fan-to-fan ticket exchange service. If you arrive at zoo gates on the day of your concert without your electronic ticket printed or on your mobile device, please proceed to the Will Call desk at the West Entrance Membership office with a valid ID, and we will be able to confirm your purchase.
Therefore, it is suggested that you purchase all of your Fortunes tickets from Woodland Park Zoo through Ticket fly or Late. Please keep in mind that most concerts end at approximately 8:30 p.m., so check in advance to make sure there are still tickets available and get here early, so you can enjoy the majority of the show.
Every member of your party will need to purchase a ticket for the Reserved section, regardless of age. Ticket Fees BEAU Fortunes presented by Carter Subaru is a major fundraiser for the zoo to support animal care, zoo maintenance and upkeep, education programs for children and adults, and conservation programs that are helping to preserve endangered species in our state and all over the world.
* Please be respectful of your neighbors and do not take up more space than you need for your party, as the meadow can get crowded during sold out shows, and we want everyone to be able to find a seat. General admission areas allow standing, dancing or sitting on the venue’s lawn.
Reserved section tickets are available online only while supplies last, and are not sold at the concert entrance or at zoo gates. Private Party Experience for your GroupDisabled Seating Please see the Accessibility section above.
Feel free to use this service to drop off tickets for guests arriving late. Tickets purchased online will not automatically be held at Will Call.
If you are a current member with a Fortunes ticket, AND you arrive prior to 4:30 p.m. on the day of the concert, you may join the inner line located by the penguin exhibit. The doors open at 4:30 p.m. or once the artist has completed sound check.
Featuring selections from local craft breweries and Washington wineries Cash and credit cards accepted. Freshly prepared food made with local ingredients, non-alcoholic beverages and sweet, savory and frozen treats will be available throughout the meadow.