We are monitoring the evolving COVID-19 situation closely and coordinating with public health officials. To ensure your safety, and to allow for proper social distancing during your visit, Early Hours will be moving.
Enjoy the early morning sights and sounds of the Zoo an hour before it opens to the public. This exclusive opportunity takes place on one day each month (see dates below) between 8 and 8:45 a.m. To join us, simply present your qualifying membership card and reservation confirmation at the Zoo's main entrance beginning at 8 a.m.
Enjoy sunrise over the savanna with herds of giraffes, rhinos, cape buffalo, and countless others from Lima Point and our African Plains Trail during this exclusive early morning access. To join us for Early Hours before we open to the public, simply present your qualifying membership card and reservation confirmation at the Safari Park's main entrance beginning at 8 a.m.
Please refer to the back of your membership card for accompanying guest benefits. Because of the large number of attendees, guest passes and discount admission tickets cannot be redeemed for Early Hours access.
Other activities at the Zoo and Safari Park may take place during Early Hours. As outdoor destinations, both the Zoo and Safari Park remain open.
In order to keep our community safe during this time, and in anticipation of high demand, all visitors ages 3 and up will require a ticket or membership and reservation to visit. All visitors age 3 and up require a ticket or membership and reservation to visit.
Please have your admission ticket or valid membership card and reservation ready to present prior to entry. There may still be a wait to enter the Zoo and Park at the health screening line, especially on busy days.
There may still be a wait to enter the Zoo and Safari Park at the health screening line, especially on busy days. To make your member reservation, please click here for the Zoo or Safari Park.
What if I don’t have a ticket or a reservation when I arrive at the Zoo or Safari Park? Due to COVID-19 protocols, the Zoo and Safari Park are operating with limited capacity.
Visitors without a pre-purchased ticket and members without a date-specific reservation may be turned away because of capacity limits. To pre-purchase a ticket or make your member reservation, please click here for the Zoo or Safari Park.
As a courtesy to all visitors, we ask that you only reserve the days you plan to visit. To pre-purchase a ticket or make your member reservation, please click here for the Zoo or Safari Park.
We highly recommend you purchase tickets or confirm your member reservation in advance, to secure your admission on the day of your choice. Visitors without a pre-purchased ticket and members without a date-specific reservation may be turned away because of capacity limits.
Due to COVID-19 and social distancing protocols, we expect to utilize a reservation system until further notice. All guests are required to pass through health screening prior to entry.
Although you have a ticket or reservation, there may still be a wait to enter the Zoo and Park at the health screening line, especially on busy days. We recommend arriving at the Zoo a minimum of 1 hour prior to your scheduled Tour, to allow time to secure parking.
We recommend arriving at the Safari Park a minimum of 1 hour to 90 minutes prior to your scheduled Safari, to ensure time to secure parking and complete the entrance health screening. Zoo parking will be very limited and reaches capacity on weekends, holidays, and other peak times.
Limited staff will be available at the Zoo and Safari Park to assist guests. Limited staff will be available to assist members with membership transactions.
Please visit our website at zoomember.org/verify to confirm the current expiration date of your membership. Your membership was extended automatically when we reopened on June 20, 2021, and there isn’t any action required on your part to complete this process.
Anyone with a valid membership as of March 16, 2021, is eligible for an extension equal to the length of time that we were closed. Your membership was extended automatically when we reopened to accommodate our time closed, and there isn’t any action required on your part to complete this process.
Yes, once you have passed through our mandatory health screening, all visitors with valid tickets or membership and reservations for the Zoo or Safari Park can proceed to the turnstile queue. At the Zoo, all guests will visit a Welcome Tent to answer a few brief health screening questions before they enter the turnstiles.
We are unable to apply retroactive discounts to previously issued tickets. We highly recommend making advance reservations online or by calling 619-718-3000.
What is SanDiegoZoo Global doing to protect team members, guests, and animals during the COVID-19 pandemic? At SanDiegoZoo Global, the safety of our guests, team members, and wildlife are, and always will be, our highest priority.
Both the Zoo and Safari Park are introducing new measures designed to ensure a safe and healthy guest experience. These measures are based on guidance from health authorities, including the CDC, along with requirements of the state of California and San Diego County.
As part of these requirements, guests will answer a few health questions before they enter the parks. We recognize the gravity of the ever-changing COVID-19 situation, and are working to do our part to protect the health and welfare of our community and the wildlife in our care.
The Zoo and Safari Park are family oriented facilities, and respectfully request that your cloth facial covering does not display offensive language or symbols. For the safety of our visitors, team members, and wildlife, we require that all guests age two and older wear facial coverings at all times during your visit.
If you do not wear a face covering, unless a health accommodation has been granted, you will be asked to leave our parks to protect everyone’s safety. Guests will be asked a series of health questions prior to their entry.
For your safety, and that of our team members, other guests, and wildlife, please do not visit if you are unwell. State and local guidelines mandate that all team members and guests must maintain the required minimum social distance of six feet between other guests, team members, and wildlife throughout their visit.
We have modified how guests will move throughout our parks, including posted signs, some one-way direction routes, and additional ground spacing markers to denote six feet of separation. We will have team members dispersed throughout the Zoo and Safari Park to remind guests of social distancing.
Both parks have extra hand sanitizer and handwashing stations placed at various locations throughout our grounds. Some wildlife viewing areas may be closed, and some may be open to a limited number of guests at any one time.
Until further notice, for the safety of our wildlife, no feeding or touching opportunities are available. In our initial reopening phase, tours have been modified in compliance with local social distancing guidelines to not include touching opportunities.
At this time, there is no evidence to suggest that any animal, including pet cats or dogs or livestock, can spread COVID-19 to people. SanDiegoZoo Global has always maintained high levels of biosecurity for wildlife in our care, especially for high-risk species such as non-human primates that are likely susceptible to diseases that affect humans.
Already in practice are measures that include restricting access to the species and wearing of protective gear by wildlife care specialists. In an excess of caution, SanDiegoZoo Global is adding extra biosecurity measures in working with all mammals.
These heightened biosecurity measures include: maintaining social distancing (six feet) between people and susceptible species wherever possible, the wearing of cloth facial coverings whenever wildlife care specialists are working in and around their enclosures, and the wearing of facial coverings during any medical procedures. Zoo parking will be very limited and reaches capacity on weekends, holidays, and other peak times.
Are there limits to the numbers of visitors allowed into the Zoo and Safari Park each day? Donor entrances are temporarily unavailable at the Zoo or Safari Park during the first phase of our reopening, to comply with safety screening measures in place.
At the Safari Park, most major merchandise locations are open, with guidelines for social distancing. At the Zoo, all major dining facilities, in addition to outside kiosks, are open for guest food and beverage needs.
Albert's Restaurant is open with a limited menu and seating; reservations are required. At the Safari Park, most dining locations are open and socially distanced outdoor seating may be available.
Restaurant and food service menu options and hours may be limited. However, at this time, we will provide refills in disposable cups, which you can use to fill your reusable container.
Can my family privately celebrate a birthday or other occasion at the Zoo or Safari Park and bring our own food/cake, etc. No coolers, party trays, birthday cakes, or decorations are allowed on grounds.
In accordance with current local restrictions, no groups congregating together in the same space of any size are allowed. Normal stroller, wheelchair, and CV rentals will be available, in limited numbers.
At the Zoo, self-service lockers are available at Front Street (please note this does not include luggage check). Some experiences, shops, restaurants, and transportation options may be temporarily unavailable at both parks.
At the Zoo, until further notice, all scheduled shows, Guided Bus Tour, Kangaroo Bus, 4D Theater, and Balboa Park Miniature Train are temporarily suspended due to county health and safety precautions. Additionally, children’s play areas and statues are cordoned off or closed.
The Safari Aerial Tram will be open with limited hours: 11 a.m. to close, Thursday through Sunday. At the Safari Park, until further notice, all scheduled shows, Africa Tram, Cheetah Run, and parking tram are temporarily suspended due to county health and safety precautions.
Additionally, children’s play areas and statues may be cordoned off or closed. Some wildlife viewing areas may be closed, and some may be open to a limited number of guests at any one time.
Entry to our parks will be on a first-come, first-served basis until we reach our daily reduced on-grounds attendance limit.